How to Get NDIS Clients in 2024?

Delivering Quality NDIS Support Services

How to get NDIS clients? This is a question that many NDIS providers ask.

If you’re new to the disability support sector, you might feel lost in a sea of NDIS marketing tactics that are outdated and no longer effective in 2024. That’s why we decided to share some effective strategies that can help you attract NDIS clients and grow your business.

In this blog post, we’re sharing the secrets to online presence, powerful partnerships, and service that wows, empowering you to build a thriving, fulfilling NDIS business.

Let’s dive in!

1. Build a website that converts

Your website is the face of your NDIS business and the first impression you make on potential clients. But simply having a website isn’t enough. You need a conversion machine that attracts the right NDIS participants, showcases your expertise, and compels them to choose you.

Building a website that converts is crucial for attracting NDIS clients in 2024. A professional NDIS website should not only represent your brand but also serve as a hub for potential clients to learn about your services and take the next step. Here’s how to ensure your website is a true conversion machine:

  • User-Friendly Design: Implement an intuitive layout with easy navigation to help visitors find information swiftly.
  • Accessibility Compliance: Ensure your site is accessible to all users, including those with disabilities, by following WCAG guidelines.
  • Engaging Content: Use clear, compelling language to describe your services and include high-quality images and videos that resonate with your audience.
  • SEO Best Practices: Optimise your site with relevant keywords to improve visibility in search engine results pages (SERPs).
  • Client Testimonials: Feature positive stories and testimonials from past clients to establish credibility and trust.
  • Strong Call-to-Actions (CTAs): Place conspicuous CTAs throughout your site, encouraging visitors to get in touch or book a service.
  • Contact Information: Make your contact details readily available and offer multiple channels for communication, such as phone, email, or a contact form.
  • Performance Optimisation: Ensure your website loads quickly and performs well on both desktop and mobile devices.
  • Regular Updates: Keep content fresh and up-to-date to reflect current services, news, and industry developments.

2. List your business on NDIS Directories

Listing your services on NDIS directories is a pivotal step in enhancing your visibility to potential clients.

  1. ProviderHQ –
  2. Clickability –
  3. Kinora –
  4. BudgetNet –
  5. Disability Support Guide –
  6. My Community Directory –
  7. MyCareSpace – 
  8. LeapIn – 

These platforms are frequented by NDIS participants searching for providers, making them an excellent avenue for reaching your target audience.

To maximise the impact of your listings, consider the following tips:

  • Comprehensive Profiles: Create in-depth service profiles that clearly outline your expertise, qualifications, and unique approach to care.
  • SEO-Enhanced Descriptions: Use SEO strategies within your listings to include relevant keywords, making it easier for participants to find you.
  • Localised Services: Ensure you’re listed in location-based directories so local clients can discover your services effortlessly.
  • Update Regularly: Keep your listings current with up-to-date contact information, services offered, and any new qualifications or certifications.
  • High-Quality Imagery: Use professional images that reflect the quality and professionalism of your services.
  • Reviews and Ratings: Encourage satisfied clients to leave positive reviews on these directories to build trust with prospects.
  • Clear Contact Details: Make it easy for clients to reach out by providing clear and accurate contact information.
  • Service Diversification: Highlight the range of services you offer, catering to various needs and preferences within the NDIS community.

3. Engage and build community on social media

Engaging with your audience and building a community on social media are essential tactics for NDIS providers looking to attract clients. Here’s how to effectively connect and build your social media presence:

  • Consistent Branding: Use consistent logos, colours, and messaging across your profiles to strengthen brand recognition.
  • Valuable Content: Share informative and relevant content that addresses the needs and interests of your audience, such as tips, news, and personal stories.
  • Interactive Posts: Encourage interaction by asking questions, creating polls, and inviting comments to foster a sense of community.
  • Regular Activity: Post consistently and respond promptly to comments and messages to maintain engagement and show that you’re active and attentive.
  • Social Listening: Monitor conversations about NDIS topics to understand community concerns and contribute helpfully.
  • Educational Resources: Offer valuable insights and resources that can help NDIS participants navigate their challenges.
  • Inclusive Discussions: Host live Q&A sessions, webinars, or discussions to directly engage with your audience and provide real-time support.
  • Use of Hashtags: Utilise relevant hashtags to increase the discoverability of your content to those searching for NDIS-related information.

By implementing these strategies, you’ll not only grow your social media following but also establish your brand as a trusted voice within the NDIS community.

4. Connect with local champions

Connecting with local champions, such as disability support groups, community centres, and NDIA local area coordinators, can significantly increase your reach and credibility as an NDIS provider. Here’s how to establish these valuable connections:

  • Community Involvement: Actively participate in community events, workshops, and forums to show your commitment and support for local issues.
  • Collaborative Events: Partner with local organisations to host events that provide value to the community, such as free information sessions or health checks.
  • Networking: Attend local meetups and professional gatherings to build relationships with key community figures and other service providers.
  • Educational Contributions: Provide workshops or seminars on topics relevant to NDIS participants and their families to showcase your knowledge and expertise.
  • Partnership Opportunities: Explore opportunities to collaborate with other providers on projects that benefit the community, enhancing your service offering.

By following these steps, you can build strong local partnerships that enhance your reputation as a supportive and involved NDIS provider in the community.

5. Partner with support coordinators

Partnering with support coordinators is an effective way to gain referrals and build a network within the NDIS ecosystem. Here’s how to establish and maintain strong partnerships with support coordinators:

  • Attend Industry Events: Be present at workshops, seminars, and conferences where you can meet and network with support coordinators.
  • Understand Their Needs: Learn about the challenges support coordinators face and offer solutions through your services.
  • Resource Sharing: Provide support coordinators with educational materials and tools that can assist them in their role.
  • Demonstrate Reliability: Show that you’re a dependable provider by consistently delivering high-quality services and maintaining open lines of communication.
  • Follow-Up: Keep in touch with support coordinators after initial meetings to foster the relationship and stay top of mind.
  • Feedback Loop: Encourage feedback on your services from both support coordinators and clients to improve and adapt your offerings.

By focusing on these strategies, you’ll be able to create mutually beneficial partnerships that can lead to an increase in client referrals from support coordinators.

Remember, networking is a two-way street. Offer value, build genuine relationships, and be patient. Nurturing these partnerships will lead to a sustainable network that continuously feeds your NDIS client pipeline.

6. Go the extra mile

Going the extra mile in your NDIS business can set you apart from competitors and foster long-term client relationships. Here are some ways to exceed expectations and provide exceptional service:

  • Personalised Support: Tailor your services to meet the individual needs and preferences of each client, showing that you truly care about their well-being.
  • Additional Resources: Offer supplementary materials, support groups, or educational workshops to enhance the overall experience for clients.
  • Prompt Communication: Be responsive to inquiries and provide clear, concise information about your services and pricing to build trust.
  • Feedback Culture: Encourage clients to share their experiences, both positive and negative, and use this feedback to continually improve your services.
  • Celebrate Successes: Acknowledge and celebrate the achievements of your clients, showing that you’re invested in their progress and well-being.
  • Ongoing Support: Provide consistent support beyond the expected level, demonstrating your commitment to helping clients achieve their goals.
  • Embrace Feedback: Embrace feedback as a gift, using it to refine your services and show clients that their input is valued.

By going above and beyond in these areas, you can create a memorable and positive experience for clients, leading to increased satisfaction, loyalty, and advocacy for your NDIS business.

7. Foster long-term relationships & cultivate loyalty

Fostering long-term relationships and cultivating loyalty with your clients is essential for the sustained success of your NDIS business. Here are some key strategies to build strong connections and loyalty with your clients:

  • Personalised Approach: Treat each client as an individual with unique needs and preferences, showing genuine care and interest in their well-being.
  • Regular Communication: Maintain open lines of communication through regular check-ins, updates on services, and responding promptly to queries.
  • Celebrate Milestones: Acknowledge and celebrate their achievements and milestones, no matter how big or small, to show your support and encouragement.
  • Continued Support: Provide ongoing support beyond the initial service delivery, demonstrating your commitment to their long-term success and well-being.
  • Feedback Mechanism: Encourage clients to provide feedback on their experiences and use this input to improve your services and tailor them to their specific needs.
  • Reward Loyalty: Implement loyalty programmes or incentives to reward clients who continue to choose your services, fostering a sense of appreciation and value.
  • Transparent Communication: Be honest, transparent, and upfront about your services, pricing, and any changes to build trust and credibility with your clients.
  • Quality Service Delivery: Consistently deliver high-quality services that meet or exceed expectations, showing your dedication to providing excellent care.

By prioritising these strategies, you can nurture long-term relationships with your clients, cultivate loyalty, and establish a reputation as a trusted and reliable NDIS provider within the community.

8. Join relevant Facebook Groups 

Joining relevant Facebook groups can be a valuable strategy to connect with potential NDIS clients and build a supportive community around your services. By actively participating in these groups, you can engage with individuals seeking disability support, offer valuable insights, and showcase your expertise in the field. Here are some key points to consider when joining and engaging in relevant Facebook groups:

  • Engage authentically: Participate in discussions genuinely, offering helpful advice and insights without being overly promotional.
  • Build relationships: Focus on building genuine relationships with group members by listening to their needs and providing valuable support.
  • Share valuable content: Share informative posts, articles, and resources related to NDIS to position yourself as a knowledgeable and trusted provider.
  • Offer guidance: Be proactive in offering guidance and support to group members who may have questions or concerns about disability support services.
  • Networking opportunities: Utilise these groups as networking platforms to connect with other professionals in the sector and explore potential collaborations or partnerships.

By actively engaging in relevant Facebook groups, you can establish yourself as a reputable NDIS provider and attract clients who are seeking quality support services.

9.Run Paid Ads (Facebook Ads and Google Ads) to Attract NDIS Participants

Attracting NDIS participants in 2024 requires a strategic approach to paid advertising. By leveraging the power of Facebook Ads and Google Ads, NDIS providers can efficiently reach their target audience and highlight their services. Here’s how to make the most of these platforms:

  • Targeted Campaigns: Create ads that speak directly to the needs and interests of NDIS participants, using demographic and interest-based targeting features.
  • Compelling Ad Content: Design ads with engaging images, informative videos, and persuasive copy that clearly communicates the benefits of choosing your services.
  • Conversion Tracking: Use conversion pixels to track the success of your campaigns and understand the actions taken by users after clicking your ads.
  • Budget Management: Allocate your budget wisely across campaigns to maximise ROI, testing different ad sets for effectiveness.
  • A/B Testing: Continuously test different ad variations to identify the most effective messaging, imagery, and calls to action for your audience.
  • Landing Pages: Direct traffic to dedicated landing pages that are optimised for conversion, providing a seamless user experience from ad click to action.
  • Regular Monitoring: Keep a close eye on ad performance metrics to make timely adjustments and optimise campaigns for better results.

By incorporating these strategies into your paid advertising efforts, you’ll be well-positioned to attract more NDIS clients and grow your business in the competitive online space.


10. Hire a results-driven NDIS marketing agency like AdTuna to grow your business

Hiring a results-driven NDIS marketing agency like AdTuna can be a game-changer for your business. Here’s why partnering with a specialised agency is beneficial:

  • Expertise in NDIS Marketing: Leverage their in-depth understanding of the NDIS market and compliance to craft effective strategies.
  • Tailored Campaigns: Benefit from customised marketing campaigns that target your specific audience and business goals.
  • Performance Tracking: Utilise advanced analytics and reporting tools to measure campaign performance and ROI.
  • Continuous Optimisation: Rely on continuous testing and optimisation of marketing efforts to improve results over time.
  • Access to Resources: Gain access to a suite of marketing tools and resources that may otherwise be inaccessible or costly.
  • Focus on Core Business: Free up your time to concentrate on providing top-notch services while the agency handles your marketing needs.

With AdTuna’s expertise, you can expect a collaborative approach to expanding your reach and growing your client base within the NDIS sector.


In conclusion, attracting NDIS clients in 2024 requires a multifaceted approach that combines online and offline strategies. From building a high-converting website to engaging in social media and community outreach, each method plays a crucial role in growing your NDIS business. Leveraging directories, establishing partnerships with local champions and support coordinators, and fostering long-term client relationships are key to enhancing your visibility and credibility. Additionally, utilising targeted paid advertising and possibly collaborating with a specialised marketing agency like AdTuna can provide a significant boost to your efforts. By implementing these strategies with dedication and consistency, you can expand your reach, attract more clients, and establish yourself as a trusted provider in the NDIS community.

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